Achieve the contact center outcomes your leadership expects and eliminate the costly trial-and-error that derails most AI transformations. Our proven framework delivers improved containment rates and positive ROI within 12 months.
Speechicon Advisory
Achieve the contact center outcomes your leadership expects and eliminate the costly trial-and-error that derails most AI transformations. Our proven framework delivers improved containment rates and positive ROI within 12 months.
An advisory for contact center leaders
AI transformation should improve your bottom line — not become another pilot that overpromises and underdelivers.
Achieve the outcomes your leadership expects and eliminate the costly trial-and-error that derails most AI transformations. Our proven framework delivers improved containment rates and positive ROI within 12 months.
Still stuck with clunky legacy IVRs that frustrate customers and drain resources? Transform your contact center with proven voice AI solutions that deliver breakthrough performance and measurable business impact from day one.
The old model
Still stuck with clunky legacy IVRs that frustrate customers and drain resources? Transform your contact center with proven voice AI solutions that deliver breakthrough performance and measurable business impact from day one.
Still stuck with clunky legacy IVRs that frustrate customers and drain resources? Transform your contact center with proven voice AI solutions that deliver breakthrough performance and measurable business impact from day one.
What we deliver
Move beyond disappointing pilots that overpromise and underdeliver. We take the lead from strategy to deployment, ensuring your AI delivers exceptional experiences that drive the ROI your leadership expects.
Stop settling for poor containment rates and customers who zero out to escape your automation. We take the lead on AI implementations that customers want to use.
Turn AI mandates into market differentiation through experience-focused implementations. Our proven approach eliminates the guesswork so you achieve results that both customers and executives celebrate.
Transform contact centers from cost centers into competitive advantages. We guide the business process changes required to unlock AI's full potential — delivering measurable volume reduction, improved first call resolution, and CSAT improvements that customers can feel.
Stop settling for voice AI that's worse than your smartphone - with poor speech recognition that can't understand customers and robotic timing that cuts people off mid-sentence or leaves them waiting through awkward silences.
Voice AI
Stop settling for voice AI that's worse than your smartphone - with poor speech recognition that can't understand customers and robotic timing that cuts people off mid-sentence or leaves them waiting through awkward silences.
Stop settling for voice AI that's worse than your smartphone - with poor speech recognition that can't understand customers and robotic timing that cuts people off mid-sentence or leaves them waiting through awkward silences.
Our AI Transformation Model
A strategic methodology that validates performance, proves ROI, and ensures lasting business impact — phase by phase.
Analyze conversation data, evaluate data structures, and establish AI governance to determine your organization's readiness for intelligent automation
Design intent architecture and knowledge retrieval strategies that leverage GenAI's capabilities, establish training data pipelines, and plan integration architecture with change management for transformed workflows
Build and validate AI solution with selected use cases, establishing performance baselines and operational learnings for expansion
Expand AI deployment. Operate and optimize the system while building your team's capability to manage it independently. Begin transforming processes and evolving agent roles for AI-augmented workflows
Operate enterprise-wide AI with ongoing governance, performance monitoring, and strategic expansion to new capabilities and channels
Our AI Transformation Model
A strategic methodology that validates performance, proves ROI, and ensures lasting business impact — phase by phase.
Analyze conversation data, evaluate data structures, and establish AI governance to determine your organization's readiness for intelligent automation
Design intent architecture and knowledge retrieval strategies that leverage GenAI's capabilities, establish training data pipelines, and plan integration architecture with change management for transformed workflows
Build and validate AI solution with selected use cases, establishing performance baselines and operational learnings for expansion
Expand AI deployment. Operate and optimize the system while building your team's capability to manage it independently. Begin transforming processes and evolving agent roles for AI-augmented workflows
Operate enterprise-wide AI with ongoing governance, performance monitoring, and strategic expansion to new capabilities and channels
Our AI Transformation Model
A strategic methodology that validates performance, proves ROI, and ensures lasting business impact — phase by phase.
Analyze conversation data, evaluate data structures, and establish AI governance to determine your organization's readiness for intelligent automation
Design intent architecture and knowledge retrieval strategies that leverage GenAI's capabilities, establish training data pipelines, and plan integration architecture with change management for transformed workflows
Build and validate AI solution with selected use cases, establishing performance baselines and operational learnings for expansion
Expand AI deployment. Operate and optimize the system while building your team's capability to manage it independently. Begin transforming processes and evolving agent roles for AI-augmented workflows
Operate enterprise-wide AI with ongoing governance, performance monitoring, and strategic expansion to new capabilities and channels
7 months, zero downtime, zero customer impact
Modernized 5,000-seat contact center from on-premise infrastructure to Genesys Cloud
35% adoption, 50% higher authentication success in year one
Voice biometrics + device ID eliminated multi-step verification process
Automated management of hundreds of card variations
Increased self-service rates for ID card requests, saving thousands of calls to agents
Instant SMS delivery replaced 7-10 day mail process
Replaced expensive third-party translation services
Reduced wait times, expanded language support
Automatic language detection and real-time translation for agent conversations
Platform-agnostic integration experts specializing in leading contact center platforms including Genesys Cloud, Cisco UCCE, Twilio, Azure Communication Services...
Deep expertise in building voice AI stacks that weave ASR and TTS seamlessly into AI platforms. We combine telephony infrastructure knowledge with voice experience design to create natural, responsive voice interactions that eliminate the frustrating robotic conversations customers hate.
True partnership means shared accountability for results. We work alongside your team to understand your goals, navigate organizational challenges, and guide the business process changes required to turn AI implementations into measurable outcomes.
Our 5-Phase Migration Framework with built-in risk mitigation and transparent progress tracking. We guide organizations through systematic AI readiness assessment, strategic planning, and change management—eliminating costly trial-and-error approaches.
We take the lead from initial strategy through ongoing optimization, providing the consultative expertise and business process guidance that contact center leaders need to achieve lasting transformation and measurable cost benefits.
Ready to transform your contact center into a competitive advantage?
Still deciding? Download our Strategic AI Migration Guide
Looking for partnership information? Explore partnership opportunities with us