About Speechicon
Pioneering AI-Native
Contact Center
Transformation
We're not just another AI consulting firm. Speechicon was founded to bridge the strategy gap between powerful AI technology and measurable business outcomes. We combine decades of contact center expertise with cutting-edge AI capabilities to deliver transformations that customers celebrate and executives measure.
Building the Future of
Customer Experience
Speechicon emerged from a simple observation: most AI implementations in contact centers disappoint because organizations focus on impressive technology while missing the strategic thinking required to deliver real value.
Our founding team brings together deep contact center operations expertise, advanced voice technology mastery, and AI-native UX strategy to solve this fundamental challenge. We don't just deploy AI—we architect deliberate experiences that serve your brand while guiding the business process changes required for sustained transformation.
From our first client engagement, we've been committed to transparent methodology, realistic expectation setting, and partnerships that last beyond deployment. Every transformation follows our proven 5-Phase Migration Framework because we believe in eliminating costly trial-and-error approaches that cause AI initiatives to fail.
Experience-Driven
Expertise Across
Voice Technology
& Contact Center Operations
Our leadership combines decades of contact center industry experience with hands-on AI expertise and conversational design mastery. This unique combination allows us to bridge the gap between technology capabilities and business outcomes.
Meet Our Team
Dr. Stephen D. Drew
Chief Executive Officer
Susan L. Hura, PhD
Chief AI Officer
David King
Chief Revenue Officer
Ram Komandla
Chief Information Security Officer
Arvand Owji
Chief Technology Officer
John Roberts
Chief Operating OfficerWhat We Stand For
Customer First
Every decision starts with the customer. We measure success by the outcomes we deliver for their business.
Innovation with Purpose
Technology must solve real problems. We innovate to make contact centers smarter, not just newer.
Radical Transparency
Honest communication, measurable results, and accountability at every level of the organization.
Security & Trust
Enterprise-grade security is foundational. We protect customer data as if it were our own.
Start your
transformation today
Ready to transform your contact center into a competitive advantage?
Still deciding? Download our Strategic AI Migration Guide
Looking for partnership information? Explore partnership opportunities with us